21 Apr

Customer Engineer - Bangalore - Ncr

Customer Engineer
Bangalore KA
21 Apr, 2017 4 days ago

Ncr as the company that open the jobs vacancy, have some qualification and spesification especially for the Customer Engineer jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Ncr company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Job Description
Customer Engineer
Position Summary

Position name: Customer Engineer 1
Planning organization: Worldwide Customer Services

Planning sub-organization (optional):
Headcount function: Customer Engineering
Headcount sub-function: Customer Engineering
Title Reports to: Territory Manager

Position Description

The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload

The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).

Education and Experience

  • College degree or certificate in electronics or computer technology is preferred.

Acceptable advanced training may consist of:
  • One year of College level courses, equivalent military training, or training in electronics or computer technology.
  • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.
  • A+ Certification
Experience Preferred
  • Job-related experience in electronic or electromechanical devices preferred, but not required
  • Previous experience as an electronics bench or rework technician
Key Areas of Responsibility
Customer Relations/Customer Satisfaction
  • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
  • Responsible for ownership of all customer issues/needs that are voiced or observed and acts a
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


Any Graduate

Other Customer Engineer Jobs Vacancy


Engineer Planning And Production. Job Openings in Mechelonic for Engineer Planning And Production, this job opened at 19 Apr, 2017. Receiving customer schedules. Meeting customer requirements & Delivery performance. Interacting with customers (Both Domestic & Export).... ... (Read more about Engineer Planning And Production - Bangalore - Mechelonic)


Electrical Lead Engineer. Job Openings in Honeywell for Electrical Lead Engineer, this job opened at 10 Apr, 2017. Specific customer standards. Ability to work with diverse cultures and customers. The Electrical Engineer manages program requirements and associated... ... (Read more about Electrical Lead Engineer - Pune - Honeywell)


Devops Engineer. Job Openings in Intel for Devops Engineer, this job opened at 18 Mar, 2017. SSG strives to bring competitive advantage to Intel platforms by helping independent software vendors, operating system developers, OEMs, channel members and... ... (Read more about Devops Engineer - Bangalore - Intel)


Technical Marketing Engineer. Job Openings in Infoblox for Technical Marketing Engineer, this job opened at 05 Apr, 2017. Prior experience as Technical/Competitive Marketing Engineer. Develop compelling customer facing presentations and product demos.... ... (Read more about Technical Marketing Engineer - Bangalore - Infoblox)


Technical Support Engineer. Job Openings in Infoblox for Technical Support Engineer, this job opened at 27 Mar, 2017. Technical Support Engineer will be responsible for providing support to Infoblox customers. Strong customer service skills.... ... (Read more about Technical Support Engineer - Thiruvananthapuram - Infoblox)