16 Mar

Senior Manager Service Delivery Excellence Pro Audit - Kolkata - Aditya Birla Group

Senior Manager Service Delivery Excellence Pro Audit
Aditya Birla Group
Kolkata WB
16 Mar, 2017 30+ days ago

Aditya Birla Group as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Manager Service Delivery Excellence Pro Audit jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Aditya Birla Group company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Requisition Title


Senior Manager- Service Delivery – Service Excellence- Pro Audit

Job Number:





Primary Location


India-West Bengal-KOLKATA



Idea Cellular Corporate

Introduction about the Business_1

A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.Idea Cellular is an Aditya Birla Group Company & a panIndia integrated GSM operator offering 2G & 3G services & also have its own NLD & ILD operations & ISP license. With revenue in excess of $4 billion & market share of 16.2%; & subscriber base of over 127.2 million Idea is Indias 3rd largest mobile operator. Idea is No.7 ranked operator in the world by subscribers.Ideas robust panIndia coverage is built on a network of over 114000 2G & 3G cell sites 77000 km of Fiber & 2500 3G fiber POPs which serve as Ideas data network backbone.Idea provides worldclass service delivery through the most extensive network of customer touch points comprising of nearly 4700 exclusive Idea outlets & over 7000 call centre seats.Idea has received several national & international recognitions for its pathbreaking innovations in mobile telephony products & services. Idea won the prestigious NDTV Business Leadership Award in the Telecom category for its solid consistent performance in 2012. It was the Winner of ET Telecom Awards 2012 in the categories Customer Experience Enhancement Excellence in Marketing & Innovative Products.Idea has been ranked #1 in the Telecom sector in Indias Best Companies to Work for Study 2013 & the Best Place to Work at the Asia Communication Awards 2013.


Key Result Areas/Accountabilities

Supporting Actions

Identify the processes and define the scope of Service Delivery audit to ensure process and regulatory compliance

Prepare check list and risk assessment of each process

Analyze internal and external audit findings, along with regulatory requirement to define criticality and priority of audits

Perform filed audit at circle location

to highlight deviations/ weaknesses to drive compliance

Identify Process weakness & high light the deviations & errors

Review the findings with circle management team for immediate action and compliance

Prepare Executive summary and Risk assessment for ready reference to Management

Ensure closure of action plan within specified timeline on the basis of audit findings to maintain and improve scores

Co-ordinate & facilitate circle team for implementation of agreed action plan

Monitor the progress of the agreed action plan for timely closures.

Validate the closure of action plan from previous audits by random sampling

Recommend process correction/Process Revision on the basis of audit findings to improve scores

Identify high impact Process correction/Process Revision/ Revenue implication/Cost impact/any other change for improvement

Ensure timely implementation of the inputs arising out of process audits.

Identify opportunities of cost saving / revenue leakage to service customers at an optimal cost

Validation and Compliance check of service Delivery vendors / systems

Ensure Internal audits by circle SE team as per defined timelines to drive compliance

Support the circle SE team in completing the audits as per the calendar

Periodic review with circle SE audit team to ensure timely closure of action plan and corrective action


Post Graduation

Indian Rupee (INR)

Reports to


Deputy General Manager

Last Date of Application


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