21 Apr

Senior Technical Support Engineer Windows Networking - Bangalore - Citrix

Position
Senior Technical Support Engineer Windows Networking
Company
Citrix
Location
Bangalore KA
Opening
21 Apr, 2017 30+ days ago

Citrix as the company that open the jobs vacancy, have some qualification and spesification especially for the Senior Technical Support Engineer Windows Networking jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Citrix company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Location: Bangalore

Requisition:
R6425 Senior Technical Support Engineer(Windows, AD, Networking) (Open)

Job Posting Title:
Senior Technical Support Engineer(Windows, AD, Networking)

Job Description:

  • Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
  • Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
  • Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
  • Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles
  • Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
May participate to weekend follow the fun coverage and occasionally conduct onsite mission

  • LI-PU1
Functional Area:
Tech Support

About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.


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