Senior Technical Support Engineer Windows Networking - Bangalore - Citrix
- Senior Technical Support Engineer Windows Networking
- Bangalore KA
- 21 Apr, 2017 30+ days ago
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We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
R6425 Senior Technical Support Engineer(Windows, AD, Networking) (Open)
Job Posting Title:
Senior Technical Support Engineer(Windows, AD, Networking)
- Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
- Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
- Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
- Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles
- Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.