21 Apr

Corporate Services Operations Team Leader - Gurgaon - American Express Global Business Travel

American Express Global Business Travel as the company that open the jobs vacancy, have some qualification and spesification especially for the Corporate Services Operations Team Leader jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of American Express Global Business Travel company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Leads the onsite for this global client. Ensuring consultants actively meet and exceed requirements and service level agreements.

  • Ensure understanding and compliance with the client travel policy, SLA, operational procedures and metrics.
  • Promote an environment that fosters success through effective reward and recognition of high performing team members.
  • Accountable for service consistency and continuous improvement, driving the change agenda from strategy to actions. Understanding of Six Sigma methodology will be an added advantage
  • Provides regular and detailed communication on progress against performance targets and timelines
  • Liaise with service delivery / quality teams across markets to understand root cause of operational service delivery issues and drive timely resolution and introduce process changes.
  • Should have served as a People Leader for minimum 1.5 years
  • Deliver agreed reporting to Internal/ external stakeholders as requested on key operational metrics
  • Participate in service review meeting’s with client and maintain a productive and healthy relationship with the client
  • Work with training / WFM and in driving performance from a delivery and cost optimization stand point

  • Critical Challenges:
    • Ensure best in class, consistent service delivery to our global client.


    Ensure staffing stability & engagement Continually review processes to ensure best in class and drive improvement projects Behaviours & Qualities: Demonstrates strong commitment and drive to achieve results. Goes beyond role requirements to attain objectives. Anticipates customers’ future requirements. Consistently uses multiple sources of information to identify customer requirements. Consistently identifies and acts on opportunities for collaboration. Influences the decisions of others without having direct authority. Communicates a clear picture of what change is needed and why. Creates commitment by working closely with others and confronting resistance. Champions new initiatives and / or acts as a catalyst for change. Challenges norms. Works well under pressure. Validates understanding and expectations at all stages. Unique Knowledge & Skills: Excellent English language skills. Ability to drive new processes, question current practices and seek improvement. Ability to coach & develop team & individual training and development schemes, in conjunction with relevant departments. Excellent people leader skills Strong understanding of travel operations, suppliers, and systems. Excellent interpersonal skills In depth Travel Industry knowledge and experience. Excellent communication ability including written and oral presentation skills. Strong attention to detail and analytical skills in relation to travel-related processes. Excellent administrative and time management skills. Ability to work with cross-functional teams and to influence both internally and externally Leads the onsite for this global client. Ensuring consultants actively meet and exceed requirements and service level agreements. Ensure understanding and compliance with the client travel policy, SLA, operational procedures and metrics. Promote an environment that fosters success through effective reward and recognition of high performing team members. Accountable for service consistency and continuous improvement, driving the change agenda from strategy to actions. Understanding of Six Sigma methodology will be an added advantage Provides regular and detailed communication on progress against performance targets and timelines Liaise with service delivery / quality teams across markets to understand root cause of operational service delivery issues and drive timely resolution and introduce process changes. Should have served as a People Leader for minimum 1.5 years Deliver agreed reporting to Internal/ external stakeholders as requested on key operational metrics Participate in service review meeting’s with client and maintain a productive and healthy relationship with the client Work with training / WFM and in driving performance from a delivery and cost optimization stand point Critical Challenges: Ensure best in class, consistent service delivery to our global client. Ensure staffing stability & engagement Continually review processes to ensure best in class and drive improvement projects Behaviours & Qualities: Demonstrates strong commitment and drive to achieve results. Goes beyond role requirements to attain objectives. Anticipates customers’ future requirements. Consistently uses multiple sources of information to identify customer requirements. Consistently identifies and acts on opportunities for collaboration. Influences the decisions of others without having direct authority. Communicates a clear picture of what change is needed and why. Creates commitment by working closely with others and confronting resistance. Champions new initiatives and / or acts as a catalyst for change. Challenges norms. Works well under pressure. Validates understanding and expectations at all stages. Unique Knowledge & Skills: Excellent English language skills. Ability to drive new processes, question current practices and seek improvement. Ability to coach & develop team & individual training and development schemes, in conjunction with relevant departments. Excellent people leader skills Strong understanding of travel operations, suppliers, and systems. Excellent interpersonal skills In depth Travel Industry knowledge and experience. Excellent communication ability including written and oral presentation skills. Strong attention to detail and analytical skills in relation to travel-related processes. Excellent administrative and time management skills. Ability to work with cross-functional teams and to influence both internally and externally Location India >Haryana >Gurgaon It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. GBT Recruitment Privacy Statement For help, please contact our support team at [email protected] .


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