Dispute Analyst - Gurgaon - American Express
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About American Express:
We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
Overview of the Business:
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Support any new initiatives in the directorate.
Balance customer interests with the interests of American Express.
Communicates effectively, oral and written to identify and document necessary information.
This role may be subject to additional background verification checks. Qualifications Qualifications:
Good communication skills both written and oral
Analytical mind & attention to detail.
High level of Customer sensitivity, commitment & service orientation.
Amex product knowledge desirable
High result orientation.
Ability to take independent decision & meet stringent deadlines
Schedule (Full-Time/Part-Time): Full-time