20 Mar

Voice Coach - Bangalore - Winfort

Voice Coach
Bangalore KA
20 Mar, 2017 6 days ago

Winfort as the company that open the jobs vacancy, have some qualification and spesification especially for the Voice Coach jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Winfort company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Description:
Eligibility Experience: Min 25 years experience as a Voice Coach. Overall experience of 8 to 10 years.

Skill Set Requirement:
Customer Service Attitude.
Continuous Training/Process/Compliance Knowledge & Orientation.
Conflict resolution skills.
Experience with Coaching/Feedback process.
Technical knowledge of English communication - intonation, syllable, punctuation etc.
Presentation, Feedback & Coaching skills.
Receptiveness to change and drive changes within the organization

Principal Duties and Responsibilities:
Create and maintain a positive and professional learning environment
Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
Create & design the curriculum for communication/cultural training delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organizations needs.
Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies
Monitor calls/cases on Communication, Soft Skills, Process& Compliance Parameters.
Provide Coaching & Feedback to enhance agent performance.
Analyze Communication & Process related data. Prepare & Implement action plans.
Analyze the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach with counterparts &clients .
Keep the frontline associates/SMEs updated on new process changes/updates, improvement initiatives.
Conduct communication training sessions for new hires and conduct knowledge retention tests to gauge the training delivery
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings etc.
Handle Escalation calls/ complete calling hours to understand process requirement
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.

Salary: INR 6,00,000 - 8,00,000 P.A.

Industry: IT-Software / Software Services

Functional Area: Teaching, Education, Training, Counselling

Role Category: Teachers

Role: Voice and Accent Trainer

Keyskills: Corporate Training Soft Skills Learning Customer Service Training Delivery Process Compliance Training Needs content development VNA Accent training voice training

Desired Candidate Profile Please refer to the Job description above

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