21 Apr

Technical Support Engineer Airwatch - Bangalore - Vmware

Technical Support Engineer Airwatch
Bangalore KA
21 Apr, 2017 4 days ago

Vmware as the company that open the jobs vacancy, have some qualification and spesification especially for the Technical Support Engineer Airwatch jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Vmware company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.


AirWatch is the global leader and innovator in enterprise-grade Mobile Security, Mobile Device Management, Mobile Application Management, Mobile Email Management, and Mobile Content Management solutions designed to simplify mobility.

AirWatch empowers organizations across a wide variety of industries to deploy, secure, track and manage all of their mobile assets with advanced analytics and reporting. With AirWatch, corporate IT departments can streamline and automate the management and support of mobile devices; reduce the cost and effort of device deployments; and increase IT efficiencies and response times.

As the largest mobile device management provider, AirWatch offers the most comprehensive mobility management solution and delivers an integrated, real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, BlackBerry, Symbian and Windows devices.

AirWatch Video Library


AirWatch is an Equal Employment Opportunity Employer and is committed to workplace diversity. AirWatch provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, in accordance with applicable state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Air Watch Technical Support Engineer
Job Summary:
As an Air Watch Technical Support Engineer you will be providing support to VMware customers, using Air Watch solutions, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
Essential Functions:
• Resolve customer’s issues via the telephone, email or Webex session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical trainings
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
• Windows Active Directory and Certificate Management
• Excellent verbal and written communication skills; is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
• Strong understanding of specific mobile device platforms - any one of the following Mobile platforms (IOS, Windows and Android)
• Understanding of mobile device communication and web application structure
• Knowledge of current mobile device trends
• Understanding of Mail clients, share point, proxy servers
• Overall Work experience of 1 to 4 Years in Technical domain
• Willingness to work in a 24/7 shift environment
Basic understanding of some of the following technologies:
• MS-SQL, Mail Server – Added Advantage
• Wireless hardware, networks and respective components
• Client Server architecture
• Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)
• Exchange 2010/2013/O365 or Google apps for business
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
Logical approach to problem solving

Educational Qualification:
• Bachelor’s Degree / Diploma in Engineering / Computer Science
• Experience in providing voice based Technical Support is a key requirement.
• Experience of working with global customers is an asset

Other Technical Support Engineer Airwatch Jobs Vacancy


Technical Support Engineer Airwatch. Job Openings in Vmware for Technical Support Engineer Airwatch, this job opened at 21 Apr, 2017. Air Watch Technical Support Engineer Job Summary:. Focus on an area of technical specialization and attend technical trainings • Read and work with other... ... (Read more about Technical Support Engineer Airwatch - Bangalore - Vmware)


Staff Engineer. Job Openings in Vmware for Staff Engineer, this job opened at 07 Mar, 2017. Provide technical assistance to technical support group or fellow developers. ABOUT VMWARE AIRWATCH:. With VMware AirWatch, corporate IT departments can... ... (Read more about Staff Engineer - Bangalore - Vmware)


Tech Lead Gsd. Job Openings in Aristocrat Technologies for Tech Lead Gsd, this job opened at 25 Apr, 2017. The IT Service Delivery Engineers are responsible for providing a professional level of basic to intermediate technical support.... ... (Read more about Tech Lead Gsd - Noida - Aristocrat Technologies)


Global Mobility Solutions Engineer. Job Openings in Bridge International Academies for Global Mobility Solutions Engineer, this job opened at 25 Mar, 2017. IT at Bridge also oversees the mobile and technical infrastructure that supports and connects all of Bridge's global offices.... ... (Read more about Global Mobility Solutions Engineer - Hyderabad - Bridge International Academies)


College Grad With Years Experience Support Engineer. Job Openings in Consult Airwatch for College Grad With Years Experience Support Engineer, this job opened at 24 Apr, 2017. Technical Support Engineer. As an Technical Support Engineer you will be providing support to customers, using Mobile Device Management solutions, in isolating,... ... (Read more about College Grad With Years Experience Support Engineer - Anand - Consult Airwatch)