21 Apr

Crm - Bangalore - Redbus

Position
Crm
Company
Redbus
Location
Bangalore KA
Opening
21 Apr, 2017 30+ days ago

Redbus as the company that open the jobs vacancy, have some qualification and spesification especially for the Crm jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Redbus company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Quality Analyst

Work with the Ops/call centre & Training team and take responsibility for offering the

customers the highest functional quality services.

Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the

work flow process .

Calibration within team and with TLs

Prepare & Monitor reports and analyze trends to provide inputs for increasing productivity and

excellence

Highlight corrective actions by doing data analysis to improve process efficiency.

Ability to do a Root Cause Analysis and action planning.

Work upon the action plans to improve data Quality scores and increasing customer delight

levels

Identifying the training requirements of each Team Member and providing for the same in the

appraisal sheets.

Knowledge of analytical tools, Quality concepts like ISO & Six sigma would be an added

advantage.

Improving overall quality of service and increasing customer delight levels.

Achieving overall productivity and targets of the team.

Monitoring and maintaining quality of feedback to CCEs.

Initiate and Implement key initiatives for process improvement

Ability to train on product/process and some basic soft skills

Should be open for travel

Experience: overall experience of 3 4 Yrs in BPO industry and minimum 1 yr as quality analyst.

Graduation is mandatory.

Interested candidates walk-in to the below mentioned venue for face to face discussion.

Venue:

redBus (Ibibo Group Pvt. Ltd), B1 Golden Enclave, Floor 1, Corporate Block, Old Airport Road, Bangalore- 560017.

Dates: 24th Apr 2017 , 25th Apr 2017 , 26th Apr 2017

Timing: 10AM to 1PM

Contact Person: Priyanka

Salary: INR 1,00,000 - 4,00,000 P.A.
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Keyskills: Call Center BPO Data Quality Calling Feedback Process Efficiency Quality Concepts Root Cause Analysis Process Improvement Action Plan

Desired Candidate Profile
Please refer to the Job description above

Company Profile
redBus.in(IBIBO GROUP PRIVATE LIMITED)
redBus.in(IBIBO GROUP PRIVATE LIMITED)
redBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 50 million bus tickets have been transacted on redBus and its platforms.


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