Project Lead - Gurgaon - Ncr
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NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Will be working in the field or at customer premises as a resident engineer
Study and develop understanding of customer network design and Network Elements deployed.
Engage in the day-to-day activities of the customer related to network/optical products and in scope services.
Support Customer on provisioning of Critical services and fast TAT in service fulfilment.
Proactively monitor customer network for any potential issue and take corrective actions with the help of TAC
Carry out routine network health check on defined frequency of daily, weekly and Monthly basis as per the role demands. Highlight issues found and work with customer and internal teams to address these issues.
Support backend TAC team by providing logs and other critical information for fast resolution of customer reported issues. Follow up with TAC for RCA of critical issues.
Candidate has to worked on software upgrades and subsequent testing
Maintain latest network inventory and network topology
Educate Customer/NOC teams on best practices
Support NOC team on end to end testing and handover of critical circuits.
Support Critical changes in network though change management process
Respond to routine customer queries by taking support from backend teams as applicable
Develop understanding on skill sets gap of NOC team and Provide on job training to enhance skills of NOC engineers
Candidate may have to work in night shifts for planned events and travelling will be involved on need basis.
This resource will be SME (Subject Matter Expert), on need basis to fix field issues, traveling will be required.
Candidate also needs to co-ordinate with internal teams to understand business requirement.
Should have strong understanding of Alcatel DWDM devices (1626/1630/PSS4/PSS32 & PSS64).
Should have strong hands on experience on NMS tool.
Should have hands on configuration experience and Operation knowledge of routers and switches in carrier network;
Experience on Mobile Backhaul and Carrier Ethernet Network will be added advantage.
Should have good technical documentation and remote support skill.
Should be fast learner and able to deal with wide range of issues
Should have good communication skills and natural aptitude for dealing with customer
Should be proactive, take ownership and work independently
Should be Go Getter and work under pressure
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.