Social Media Associate - Delhi - Onedirect
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We at OneDirect are looking to add smart, energetic people with "whatever it takes" attitude to join our B2B Enterprise Solutions team.
Who are we?
OneDirect is a Sequoia capital funded 100+ people enterprise software company headquartered in Bangalore and having offices in Mumbai and Delhi. We build products to improve customer experience across touch points. The flagship product is a Social CRM that helps large enterprises in managing digital conversations.
These products are used by a lot of companies India with the biggest being Indian railways. There are over 50 enterprises that rely on OneDirect today. HDFC, Kotak, OLA, Oyo, Dominos, Daikin, Myntra, Snapdeal, DishTV, Tatasky, Aircel, Hitachi are some of the clients we work with.
Position - Social Media Associate
Handling social media channels for Onedirect and its clients which includes capturing all relevant mentions and responding to them across social media channels.
Report any mentions that require client intervention and ensure timely and adequate response
Raise tickets and bucket mentions in the correct category for reporting
Ensuring seamless communication with Onedirect Clients so that all responses posted to the customers are in line with client persona.
Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same.
Knowledge, Skills and Abilities:
Working knowledge of social media platforms including but not limited to Facebook, Twitter, and LinkedIn etc.
Strong written and verbal communication, ability to identify situations and draft suitable responses.
Ability to handle irate customers/trolls on social media.
Ability to work across channels like Onedirect Dashboard, Social media platform and Social media management tools.
Knowledge of best practices to be followed while responding on social media is an added plus
Who should join ?
Excellent Communication and written skills.
Graduation is must.
Experience - 0-2 years
Note: There’s a lot more to offer, provided you are a performer, and willing to walk an extra mile.