Tech Content Developer - Bangalore - Dell
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Writes, edits, and reviews technical documentation for RSA products. Acts as a subject matter expert and create complex information through research, hands-on product experience, and discussions with stakeholders. Delivers organized content for use by RSA customers, partners and employees. Uses various authoring and desktop publishing software tools to produce finished documents, including printed and electronic publications, and integrated online help systems. Creates project plans and schedules to deliver accurate and timely documentation. Ideates and innovates new approaches to process and programs. Develop and maintain documents for users, administrators, installation, configuration, online help, and API Documentation. Be viewed as subject matter expert by stakeholders. Study engineering and product management artifacts, and interact with cross-functional teams to understand product features. Learn the product through hands-on experience (installing, configuring, and testing features). Play a key leadership role on significant projects and independently lead content quality by championing initiatives. Peer review documents from other writers. Create documentation schedule and plans. Act as a sounding board for important project decisions. Identify, initiate, and implement new ideas and innovative approaches for existing or emerging practices and create competitive advantage. Lead ideating sessions with focus groups and stimulate deep thinking in others. Anticipate future trends and help the group to respond. Interface with customers for inputs/feedback and handle customer situations. Excellent writing and communication skills Ability to clearly express complex ideas and concepts Strong knowledge of best practices in technical communication domain Ability and desire to collaborate with others Ability to ideate and innovate Working knowledge of the documentation tools, such as Madcap Flare, Acrobat, and FrameMaker Project management skills Strong problem solving skills Strong decision making skills Ability to work and thrive in a dynamic, fast-paced and changing environment