Team Leader Housekeeping - Hyderabad - Accorhotels
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Hotel or Entity
Mercure Hyderabad KCP
Managed hotel City
Mercure Hyderabad KCP, is located in the city centre at the intersection of Punjagutta Road and Road No.1 in Banjara Hills, which is a well known commercial and residential area in western Hyderabad. The hotel offers 128 spacious guest room keys (29 square metres) including Suites , 5 Meeting rooms aggregating 345 square metres, All day dining restaurant ( 70 covers) , Bar + Deli Shop (70 covers), Lobby lounge, Roof top restaurant (65 Covers) & a Gymnasium.
Discover the hotel Contract
National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role) More information
Anticipated Start Date
20-05-2017 Contact B Mathews [email protected]
Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 3 to 5 years Languages essential English (Primary tongue) Optional languages Hindi (Working level) Essential and optional requirements BHM/DHM with prior work experience of 2 - 4 Yrs in midscale hotels.
Excellent Communication skills
Excellent presentation skills
Confident in situation handling
Hands on experience in micros and Opera
Proactive and highly organized
High Integrity and Honesty
Service orientation and committed to excellence
Display high level of
flexibility, initiative, sincerity
and team work
Inspect the rooms, suits, pantries assigned and ensure the rooms are maintained up to the standards.
Ensure maximum efficiency in the performance of the assigned Room Attendants.
Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Hyderabad KCP to ensure maximum cooperation, productivity, morale and guest service.
Supervise and coordinate pest control schedules
Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material.
Conduct on-going training and coach all the employees and ensure to maintain records.
Supervise daily super cleaning and periodical cleaning of rooms.
All lost and found articles are reported immediately to the coordinator.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.