Support Analyst - Pune - Barclays
Barclays as the company that open the jobs vacancy, have some qualification and spesification especially for the Support Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Barclays company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.
Reports to (Line Manager’s Job Title):
Manager / Application Support Manager
Direct Reports (if applicable):
Department/Function Level 1:
Technology Operations, Barclaycard CIO
Barclays moves, lends, invests and protects money for customers
and clients worldwide. Please visit our
for more information.
Barclaycard is one of the largest payment providers in the world,
and we have a simple ambition. We want to be the most recommended brand to help
consumers buy and sellers sell, every day. What makes us different is our drive
to delight our customers with bespoke and brilliant solutions. Please visit our
for more information.
About Application Support
We are a global
team of technology specialist accountable for production support for all the
platforms used by Barclaycard. We work in follow-the-sun mode with focus on
exceling in service we provide to our colleagues and customers.
Overall purpose of
Application Support Analyst reporting to the Application support
Lead - take responsibility for:
Delivery of 2nd
Line Application Support services for application(s) under support
availability and supplementary services within SLA.
with component teams for ensuring service availability.
Delivery of 2nd
Line Application Support services for applications under support.
Carry out Incident
Management activities according to the process, procedures, and work
Be a Single Point
of Contact for the end-user community
Follow the Incident
Management process, procedures, and work instructions
registration, initial support & classification and update Incident records
Coordination with 3rd parties - managing conference calls
incidents to Back Office Support Staff
end-user with status updates concerning Incident records;
opportunities for improvement
technical and organisational knowledge required to perform these activities
informed of current and past Incidents, Problems and Known Errors (e.g. if
there is a network outage, all Service Desk staff are to be aware)
escalate to the Incident Management Process Manager
Maintain all formal
controls, documents and records to auditable levels and in compliance with
current AD Application Support operation procedures and documentation standards
application functions and scheduled activities are completed in a timely manner
and within SLA
colleagues have to ensure that all activities and duties are carried out in
full compliance with regulatory requirements, Enterprise Wide Risk Management
Framework and internal Barclays Policies and Policy Standards
Application Support /
in VB – 6.0, VB.Net and C#.Net
understanding of Windows Client Server environment and IIS
understanding of Deployment Tools – Nolio, Autosys and Jenkins
be able to read the code snippets and debug issues
Windows Operating system
understanding about Windows Event Viewer and managing Windows Services.
be able to write simple queries for data retrieval.
on Database Indexes, Synonyms, Triggers
on various types of Joins and its usage
Expertise & Qualifications
Logical, analytical approach to
Effective team Leader and
Flexible approach and ability
to work under pressure
Consistent internal customer
focus in a demanding environment
Sound time management and
Good written and oral
Strong interpersonal and excellent
Effective man manager and team
player with strong customer focus
Previous first or second line
customers deserve the best. The same goes for our employees. That's why at
Barclays you'll receive a range of benefits that include a competitive salary
and all the tools, technology and support you need to succeed.
we do is shaped by the five values of Respect, Integrity, Service, Excellence
and Stewardship. The values inform the foundations of our relationships with
customers and clients, but they also shape how we measure and reward the
performance of our employees. Simply put, success is not just about what you
achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate
professional and personal lives, if you have a need for flexibility then please
discuss this with the hiring manager.
Barclays is an equal opportunity employer and
are opposed to discrimination on any grounds.
For more detailed
information, please visit our dedicated Diversity and Inclusion site
Role Profile Attestation
The content of this role profile is relevant for the role in question.
Name of reviewer:
Role of reviewer:
Application Support Manager
Date of review
Purpose and Values
Barclays has a single cross-business Purpose for Barclays and
five core Values which underpin it.
Our Purpose is helping people achieve their ambitions in the
right way. Put simply this is the answer to the question ‘What is Barclays
for?’ and it should guide our every action as employees.
We respect and value those we work with, and the contribution that
We act fairly, ethically and openly in all we do.
We put our clients and customers at the centre of what we do.
We use our energy, skills and resources to deliver the best,
We are passionate about leaving things better than we found them.