21 Apr

Support Analyst - Pune - Barclays

Support Analyst
Pune MH
21 Apr, 2017 30+ days ago

Barclays as the company that open the jobs vacancy, have some qualification and spesification especially for the Support Analyst jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Barclays company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Title:

Corporate Grade:

Reports to (Line Manager’s Job Title):
Manager / Application Support Manager

Direct Reports (if applicable):

Business Area:

Department/Function Level 1:


Level 2:
Technology Operations, Barclaycard CIO

Primary Location:
Pune, India

IAR/Regulated role


Barclays moves, lends, invests and protects money for customers
and clients worldwide. Please visit our


for more information.


Barclaycard is one of the largest payment providers in the world,
and we have a simple ambition. We want to be the most recommended brand to help
consumers buy and sellers sell, every day. What makes us different is our drive
to delight our customers with bespoke and brilliant solutions. Please visit our


for more information.

About Application Support

We are a global
team of technology specialist accountable for production support for all the
platforms used by Barclaycard. We work in follow-the-sun mode with focus on
exceling in service we provide to our colleagues and customers.

Overall purpose of

Application Support Analyst reporting to the Application support

Lead - take responsibility for:

Delivery of 2nd
Line Application Support services for application(s) under support

Maintain system
availability and supplementary services within SLA.

Ongoing liaison
with component teams for ensuring service availability.


Delivery of 2nd
Line Application Support services for applications under support.

Carry out Incident
Management activities according to the process, procedures, and work

Be a Single Point
of Contact for the end-user community

Follow the Incident
Management process, procedures, and work instructions

registration, initial support & classification and update Incident records

Incident Resolution
Coordination with 3rd parties - managing conference calls

Route unresolved
incidents to Back Office Support Staff

Provide the
end-user with status updates concerning Incident records;

opportunities for improvement

Obtain the
technical and organisational knowledge required to perform these activities

Pro-actively keep
informed of current and past Incidents, Problems and Known Errors (e.g. if
there is a network outage, all Service Desk staff are to be aware)

If applicable,
escalate to the Incident Management Process Manager

Maintain all formal
controls, documents and records to auditable levels and in compliance with
current AD Application Support operation procedures and documentation standards

Ensure key
application functions and scheduled activities are completed in a timely manner
and within SLA

Risk and
Control Objective

All Barclays
colleagues have to ensure that all activities and duties are carried out in
full compliance with regulatory requirements, Enterprise Wide Risk Management
Framework and internal Barclays Policies and Policy Standards


Application Support /
Technical Competencies

Programming Languages


in VB – 6.0, VB.Net and C#.Net


understanding of Windows Client Server environment and IIS


understanding of Deployment Tools – Nolio, Autosys and Jenkins


be able to read the code snippets and debug issues

Windows Operating system


understanding about Windows Event Viewer and managing Windows Services.

Microsoft SQL


be able to write simple queries for data retrieval.


on Database Indexes, Synonyms, Triggers


on various types of Joins and its usage

Specific Knowledge,
Expertise & Qualifications

Logical, analytical approach to
problem solving

Effective team Leader and

Flexible approach and ability
to work under pressure

Consistent internal customer
focus in a demanding environment

Sound time management and
organisational skills

Good written and oral
communications skills

Strong interpersonal and excellent
communication skills

Effective man manager and team
player with strong customer focus

Previous first or second line
support experience

The Benefits:
customers deserve the best. The same goes for our employees. That's why at
Barclays you'll receive a range of benefits that include a competitive salary
and all the tools, technology and support you need to succeed.

Our Culture:
we do is shaped by the five values of Respect, Integrity, Service, Excellence
and Stewardship. The values inform the foundations of our relationships with
customers and clients, but they also shape how we measure and reward the
performance of our employees. Simply put, success is not just about what you
achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate
professional and personal lives, if you have a need for flexibility then please
discuss this with the hiring manager.


Barclays is an equal opportunity employer and
are opposed to discrimination on any grounds.

For more detailed
information, please visit our dedicated Diversity and Inclusion site



Role Profile Attestation

The content of this role profile is relevant for the role in question.

Name of reviewer:
Amit Bajaj

Role of reviewer:
Application Support Manager

Date of review



Purpose and Values

Barclays has a single cross-business Purpose for Barclays and
five core Values which underpin it.

Our Purpose is helping people achieve their ambitions in the
right way. Put simply this is the answer to the question ‘What is Barclays
for?’ and it should guide our every action as employees.


We respect and value those we work with, and the contribution that
they make.


We act fairly, ethically and openly in all we do.


We put our clients and customers at the centre of what we do.


We use our energy, skills and resources to deliver the best,
sustainable results.


We are passionate about leaving things better than we found them.

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