Network Administrator - Gurgaon - Reval
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About the Position
The responsibilities for this position include helpdesk and system administrator
responsibilities (desktop administration and backup responsibilities) and also
expected to participate in worldwide projects and to set IT policies along with
the team. The person in this role will be expected to assist in remote user
support in other Reval offices across the world.
Provide end to end IT support to all departments, minimum level 1, with
problems related to all hardware, software and network technologies.
Install all new hardware, systems, and software for networks
Work on global projects alongside rest of IT teams globally
Install, configure, maintain network services, equipment and devices
Install, configure, maintain backup using backup software
Assist users in setting up audio/ video conferences
Maintain detailed and up-to-date documentation of all hardware and software
processes and inventory.
Perform end to end email system administration, Outlook and Exchange, such
as directory updates, troubleshooting, distribution lists, backup, and
Manage new hires/termination process, which includes setting up/deleting
active directory, exchange, Postini, RSA, keycards, mobile and Cisco phone
Manage infrastructure security, which includes virus protection, patch
management, access control and audits.
Perform telephony administration such as adding/removing/changing users,
editing phone numbers, and directory.
Monitor and troubleshoot servers, VMs, applications, VPNs and internet
Train/educate users during new application deployment, for best practices,
company policies and procedures.
Support procurement of hardware and software needs
Support team in analyzing and resolving critical problems involving any part
of the infrastructure systems.
Support critical issue escalations and collaborate with external vendor
support to ensure issue mitigation
Provide regular status reports to management
A good understanding of Windows operating systems and desktop support
MS office (Outlook, Excel, PowerPoint)
Hardware support (break/fix, PC and laptop setup, PC peripheral equipment,
printers, desk and cell phones, etc.)
Knowledge of basic TCP/IP concepts
Windows server (Active Directory, File server folder permissions)
Knowledge of VMware Infrastructure (VM creation/ modifications, clone,
Knowledge of windows Imaging concepts
Knowledge of networking
Windows server (AD Group policy, WDS, RRAS, IIS)
Basic understanding of MS- SQL server, Visual studio
MS-Exchange server administration
VPN technologies including SSL VPN
Knowledge of firewalls concepts
Knowledge of Wan optimization solutions
Preferable three years’ experience or equivalent education
Bachelor’s degree or equivalent experience
Additional Requirements: >
Willingness to work outside usual hours of business
Sound judgment and decision-making skills
Must have excellent customer service and communication skills
Self-motivated and capable of working with minimal supervision
Strong organizational and interpersonal skills