21 Apr

Executive - Pune - Vodafone

Position
Executive
Company
Vodafone
Location
Pune MH
Opening
21 Apr, 2017 30+ days ago

Vodafone as the company that open the jobs vacancy, have some qualification and spesification especially for the Executive jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Vodafone company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

" - Handle a team of 15 - 20 advisors

  • Direct responsibility of People and Performance management through effective audit and coaching mechanism
  • Attend client clibrations to drive standard policies and processes all across
  • Handle customer escalations accordingly
  • Maintaining high Productivity of team(s) and key key levers in control, like Absenteeism & Attrition"
"Productivity @ 100%
NPS @ 39%
C-Sat & Resolution @ 85%
CPH @ 5.50
AHT @ 960
Absenteeism @ < 10%
Attrition @ < 3%"

"Good Communication
People management
Leadership
Analytical Skills
Communication Skills
Exp/Willingness to work in 24*7"

Graduate

Location

:

Vodafone Shared Service India

4th Floor, Marisoft Buiding - III

Kalyani Nagar

Pune

411014

Job Type

:

Full-time

Employment Type

:

Permanent

Closing Date

:

Ongoing


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