21 Apr

Customer Support Specialist - Bangalore - Vmware

Position
Customer Support Specialist
Company
Vmware
Location
Bangalore KA
Opening
21 Apr, 2017 30+ days ago

Vmware as the company that open the jobs vacancy, have some qualification and spesification especially for the Customer Support Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Vmware company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Title: Customer Support Specialist

Reporting to: Team Supervisor / Manager

Air-watch - Global Support Services

www.vmware.com / www.air-watch.com

Company Overview

Virtualization is the technology that is poised to change the way we think about computing. VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the Data Center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green.

Position Summary The Customer Support specialist directly supports the entire suite of VMware / Air-watch products for global customers and works closely with the Customer Support Management and Technical Support teams to ensure that VMware provides exemplary customer service. Each Customer Support specialist will ensure each customer contact will be a friendly, professional and supportive experience to accurately address the needs of the customer. The Customer Support Specialist also provides exemplary account support directly as well as collaborating with Internal VMware / Air-watch departments globally.

Responsibilities

  • Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues.
  • Communicate effectively in a clear and concise manner.
  • Assist customers in sourcing self-service options on VMware and Air-watch support website
  • Enter & Maintain accurate issue description and detailed updates within our CRM system.
  • Proactively update and respond timely to customer inquiries, primarily via email and telephone to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria.
  • Create knowledge base content for internal and external use.
  • Enter accurate detailed information into the VMware ticketing system
  • Work directly with our Technical Support Engineers, Quality Analysts and Sales staff to resolve customer issues.
  • Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
  • Work with other departments (example Sales Support, IT) as required ensuring continued maintenance of accurate customer and contact information.
  • Resolve any customer account issues through diligent research, reproduction, and troubleshooting where required.
Competencies
  • Customer Focus
  • Effective communication
  • Change, Adaptability and Flexibility
  • Team and Collaborative Working
  • Using Initiative- Achieving Goals
Experience
  • University graduate / Diploma in Computer Science, Electronics, Math, or equivalent work experience
  • Familiarity with the installation and configuration of Windows, Linux or UNIX operating system
  • Setup and operation of TCP/IP networking on Windows, Linux or UNIX systems
  • Working knowledge of Linux, Microsoft (Windows Server Families 2008, 2003, Windows Desktop 7, and XP), plus x86 platforms, devices, and networking
  • Excellent attention to detail
  • Excellent interpersonal Skills
  • Excellent verbal and written communication skills in English
  • Excellent verbal and written communication skills in Spanish
  • Quick learner
  • Ability to maintain a positive attitude in a fast paced work environment
  • Dependable time management skills.
  • Positive and constructive attitude, comfortable facing new challenges and application technologies.
  • Proficiency with Windows applications such as MS-Word, MS-Excel.
  • Passion for learning new technology
  • Work flexible schedules which may include nights, evenings, weekends or statuary holidays
  • Ability to demonstrate sincere compassion and empathy for customers' issues and problems


Other Customer Support Specialist Jobs Vacancy

15May

Desktop Support Specialist. Job Openings in Aci Worldwide for Desktop Support Specialist, this job opened at 15 May, 2017. Job Posting Information – Desktop Support Specialist. Delivers a high quality customer focused service through maintaining availability of services to IT... ... (Read more about Desktop Support Specialist - - Aci Worldwide)


14May

Associate. Job Openings in Hcl Technologies for Associate, this job opened at 14 May, 2017. Escalate complex problem to appropriate support specialists. Support teams and follow up until closure. Identify, evaluate and prioritize customer problems and... ... (Read more about Associate - Bangalore - Hcl Technologies)


18May

Customer Service Specialist. Job Openings in Honeywell for Customer Service Specialist, this job opened at 18 May, 2017. Update customers on order status, address complaints, confirm customer details, receive feedback on customer service and other general calls to ensure a high... ... (Read more about Customer Service Specialist - Gurgaon - Honeywell)


13May

Application Support. Job Openings in Barclays for Application Support, this job opened at 13 May, 2017. Our customers deserve the best. Extensive experience in providing IT Support (essential). Xperience in IT in development/ support.... ... (Read more about Application Support - Pune - Barclays)


22Apr

Support Specialist. Job Openings in Fiserv Inc for Support Specialist, this job opened at 22 Apr, 2017. Provide support to our Customers and Vendors in troubleshooting Transmission errors. Provide Transmission support 24/7, 365 days a year.... ... (Read more about Support Specialist - Hyderabad - Fiserv Inc)