21 Apr

Customer Support Specialist - Bangalore - Vmware

Position
Customer Support Specialist
Company
Vmware
Location
Bangalore KA
Opening
21 Apr, 2017 4 days ago

Vmware as the company that open the jobs vacancy, have some qualification and spesification especially for the Customer Support Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Vmware company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Title: Customer Support Specialist

Reporting to: Team Supervisor / Manager

Air-watch - Global Support Services

www.vmware.com / www.air-watch.com

Company Overview

Virtualization is the technology that is poised to change the way we think about computing. VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the Data Center. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green.

Position Summary The Customer Support specialist directly supports the entire suite of VMware / Air-watch products for global customers and works closely with the Customer Support Management and Technical Support teams to ensure that VMware provides exemplary customer service. Each Customer Support specialist will ensure each customer contact will be a friendly, professional and supportive experience to accurately address the needs of the customer. The Customer Support Specialist also provides exemplary account support directly as well as collaborating with Internal VMware / Air-watch departments globally.

Responsibilities

  • Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues.
  • Communicate effectively in a clear and concise manner.
  • Assist customers in sourcing self-service options on VMware and Air-watch support website
  • Enter & Maintain accurate issue description and detailed updates within our CRM system.
  • Proactively update and respond timely to customer inquiries, primarily via email and telephone to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria.
  • Create knowledge base content for internal and external use.
  • Enter accurate detailed information into the VMware ticketing system
  • Work directly with our Technical Support Engineers, Quality Analysts and Sales staff to resolve customer issues.
  • Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
  • Work with other departments (example Sales Support, IT) as required ensuring continued maintenance of accurate customer and contact information.
  • Resolve any customer account issues through diligent research, reproduction, and troubleshooting where required.
Competencies
  • Customer Focus
  • Effective communication
  • Change, Adaptability and Flexibility
  • Team and Collaborative Working
  • Using Initiative- Achieving Goals
Experience
  • University graduate / Diploma in Computer Science, Electronics, Math, or equivalent work experience
  • Familiarity with the installation and configuration of Windows, Linux or UNIX operating system
  • Setup and operation of TCP/IP networking on Windows, Linux or UNIX systems
  • Working knowledge of Linux, Microsoft (Windows Server Families 2008, 2003, Windows Desktop 7, and XP), plus x86 platforms, devices, and networking
  • Excellent attention to detail
  • Excellent interpersonal Skills
  • Excellent verbal and written communication skills in English
  • Excellent verbal and written communication skills in Spanish
  • Quick learner
  • Ability to maintain a positive attitude in a fast paced work environment
  • Dependable time management skills.
  • Positive and constructive attitude, comfortable facing new challenges and application technologies.
  • Proficiency with Windows applications such as MS-Word, MS-Excel.
  • Passion for learning new technology
  • Work flexible schedules which may include nights, evenings, weekends or statuary holidays
  • Ability to demonstrate sincere compassion and empathy for customers' issues and problems


Other Customer Support Specialist Jobs Vacancy

17Apr

Application Support. Job Openings in Barclays for Application Support, this job opened at 17 Apr, 2017. Application Support Specialist. BA4 – Application Support Specialist. Support Team Lead. Self Service Application Support.... ... (Read more about Application Support - Pune - Barclays)


21Apr

Service Dev Deployment Specialist Itso. Job Openings in Shell for Service Dev Deployment Specialist Itso, this job opened at 21 Apr, 2017. Where required, work with the Support teams to define new or update existing support processes and support skills specifications.... ... (Read more about Service Dev Deployment Specialist Itso - - Shell)


  • Company: Shell
  • Added: 4 days ago

10Apr

Customer Operations Specialist Order Cash. Job Openings in Shell for Customer Operations Specialist Order Cash, this job opened at 10 Apr, 2017. The Customer Operations Specialist Order to Cash provides high quality frontline support to existing Shell Customers from Order through to payment.... ... (Read more about Customer Operations Specialist Order Cash - - Shell)


  • Company: Shell
  • Added: 15 days ago

21Apr

Catalog Specialist German. Job Openings in Amazon Chennai Dev Ctr for Catalog Specialist German, this job opened at 21 Apr, 2017. 2+ Years’ field experience in German language like translation, customer support, German content editing/auditing and in training team members.... ... (Read more about Catalog Specialist German - Chennai - Amazon Chennai Dev Ctr)


21Apr

Customer Enablement Team Specialist. Job Openings in Ellucian for Customer Enablement Team Specialist, this job opened at 21 Apr, 2017. Positions will provide support for all Customer Success Enablement team duties, including:. Positions will also monitor and provide coverage for the Customer... ... (Read more about Customer Enablement Team Specialist - Bangalore - Ellucian)