Mgr Customer Success - Mumbai - Onedirect
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OneDirect is looking to add smart, customer-obsessed people with an entrepreneurial spirit.
Who are we?
OneDirect is a Sequoia capital funded 100+ people enterprise software company headquartered in Bangalore and having offices in Mumbai and Delhi. We build products to improve customer experience across touch points. The flagship product is a Social CRM that helps large enterprises in managing digital conversations.
These products are used by a lot of companies India with the biggest being Indian railways. There are over 50 enterprises that rely on OneDirect today. HDFC, Kotak, OLA, Oyo, Dominos, Daikin, Myntra, Snapdeal, DishTV, Tatasky, Aircel, Hitachi are some of the clients we work with.
Designation – Manager/Sr.Manager/ Customer Success
Location - Mumbai/Delhi
Managing the client relationship by championing the client's needs at OneDirect.
Build strong communication channels at all levels of the client's organization to set proper expectations.
Managing and driving the growth of the client's business:
Drive new product launches and relationship extensions.
Conduct deep dive analysis and provide routine executive-level reporting on the client's current business and future opportunities.
Publish recommendations and action plans based on data.
Providing thought leadership around planning, roadmaps and execution
Who should join:
You want to work for a growth phase enterprise tech startup.
Prior experience in working with C-level executives is highly desirable.
Must be metrics-driven.
Experience with e-commerce, retail, advertising, or media would be an advantage
Demonstrated active listening skills, highly consultative and solutions-oriented.
1+ years of experience in Key account management/enterprise sales desired.
Folks who love to travel and meet new people.
What do we look for:
Demonstrated intense customer focus.
Strong team player
Go getter attitude
Excellent Communication, written and presentation skills.
Focused on delivering results with high standards
Innovative and thinks out-of-the-box.
Ability to work in a challenging and changing market condition.