20 May

Service Desk Management - New Delhi - Accenture

Position
Service Desk Management
Company
Accenture
Location
New Delhi DL
Opening
20 May, 2017 30+ days ago

Accenture as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Desk Management jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Accenture company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Role : Cloud Migration & Implementation

Must have Skills : Service Desk Management

Good to Have Skills : Service Desk Voice Support

Job Description

1. Receives and logs customer problem/request/issues and ensures proper documentation.

2. Performs initial level of problem identification and attempts to resolve when appropriate

3. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.

4. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

6. Performs follow up on all incidents with customer to ensure customer satisfaction.

7. Develops and maintains knowledge of the problem tracking software


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