Technology Client Platforms Vice President Bengaluru - Bangalore - Goldman Sachs
- Technology Client Platforms Vice President Bengaluru
- Goldman Sachs
- Bangalore KA
- 21 Apr, 2017 4 days ago
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• Manage full product ownership of voice communication products
• Research industry standards and trends and make product recommendations for the firm.
• Design innovative applications across communication platforms.
• Design deployment models standards, upgrade procedures and monitoring procedures for voice platforms.
• Interface with global team members to provide consistent product offerings.
• Perform engineering / design reviews.
• Manage product lifecycles for voice platforms.
• Provide escalation support and advance troubleshooting of critical issues on voice platforms.
• Document the design, architecture, monitoring and support aspects of the supported platforms.
• Manage vendor products.
• Provide financial transparency of product stakeholders.
• Manage new business requirements with product offerings.
Basic Qualifications • Excellent interpersonal skills, confident, reliable and be able to perform in both interrupt-driven and project-driven
• Analytical, Problem solver and self-starter
• Operate in a fast-paced, demanding and delivery oriented environment
• Take ownership in a globally dispersed team and focus on delivery
• Excited to explore new technology
• Minimum 5 years of experience in design, deployment and support of voice platform
• Hands-on experience on Cisco voice products including Communications Manager, ICM etc.
• Experience in engineering, deployment and support of large scale, multisite voice communication systems.
• Thorough understanding of the voice communication concepts and protocols.
• Ability to clearly document deployment designs and related management and support procedure.
• Knowledge of Windows/UNIX programming/scripting languages such as Perl, Python, bash shell scripting, PowerShell
• Understanding of Computer-Telephony Integration APIs such as JTAPI would be an asset
Preferred Qualifications • Experience on unified communications and network infrastructure.
• Led global voice technology projects involving both engineering and operations deliverables.
• Experience on various enterprise voice products such as Asterisk, IPCC, IVR solutions