Technical Analyst Support - Bangalore - Oracle
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The Hyperion Financial Applications consultant is responsible for supporting the customer's Hyperion based Enterprise Performance Management Applications (EPMA, Planning, Workforce Planning, Essbase, Smartview, and Financial Reporting) to ensure optimum performance and integrity of business critical Financial data.
This is an opportunity to be a team member who can establish a collaborative relationship with the customer's finance team, and become a trusted business partner to the customer.(S)he will serve as the liaison between the customer's Financial and IT teams to ensure smooth operations of the Hyperion applications to best serve the customer's FP&A and Reporting needs, as well as their strategic planning goals. This role will be instrumental in enhancing their strategic decision making by optimizing their Hyperion systems and processes, thereby providing value add for the customer with this continuous service improvement.
As part of the Hyperion support team (s)he will be an extended arm of the Customer's Financial services team with their regular BAU ( Business as Usual) Activities:
o Month End, Quarter End and Year End Reporting
o Performing the prior forecast/budget system set up, and supporting Financial planners throughout the Submissions and consolidations process
o Providing support for Data reconciliations to the ledger for Actuals
This individual will also
o Develop solutions to client problems through application of methods and tools; validate solutions to subject matter experts
Identify areas for Application performance improvements and process optimization, along with presenting suggestions on Hyperion best practices
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).