17 Feb

Technical Analyst Support - Bangalore - Oracle

Position
Technical Analyst Support
Company
Oracle
Location
Bangalore KA
Opening
17 Feb, 2017 30+ days ago

Oracle as the company that open the jobs vacancy, have some qualification and spesification especially for the Technical Analyst Support jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Oracle company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Preferred Qualifications

The Hyperion Financial Applications consultant is responsible for supporting the customer's Hyperion based Enterprise Performance Management Applications (EPMA, Planning, Workforce Planning, Essbase, Smartview, and Financial Reporting) to ensure optimum performance and integrity of business critical Financial data.

This is an opportunity to be a team member who can establish a collaborative relationship with the customer's finance team, and become a trusted business partner to the customer.(S)he will serve as the liaison between the customer's Financial and IT teams to ensure smooth operations of the Hyperion applications to best serve the customer's FP&A and Reporting needs, as well as their strategic planning goals. This role will be instrumental in enhancing their strategic decision making by optimizing their Hyperion systems and processes, thereby providing value add for the customer with this continuous service improvement.

As part of the Hyperion support team (s)he will be an extended arm of the Customer's Financial services team with their regular BAU ( Business as Usual) Activities:

o Month End, Quarter End and Year End Reporting

o Performing the prior forecast/budget system set up, and supporting Financial planners throughout the Submissions and consolidations process

o Providing support for Data reconciliations to the ledger for Actuals

This individual will also

o Develop solutions to client problems through application of methods and tools; validate solutions to subject matter experts

Identify areas for Application performance improvements and process optimization, along with presenting suggestions on Hyperion best practices

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).


Other Technical Analyst Support Jobs Vacancy

07Mar

Research Analyst Commodity. Job Openings in Kunvarji for Research Analyst Commodity, this job opened at 07 Mar, 2017. Handling customers by email and calls regularly for services whenever required in terms of Technical Support.... ... (Read more about Research Analyst Commodity - Ahmedabad - Kunvarji)


25Jan

Business Data Analyst. Job Openings in Ibm for Business Data Analyst, this job opened at 25 Jan, 2017. Proven working experience as a data analyst. Strong technical writing and proficient with modeling & mapping tools (eg Visio).... ... (Read more about Business Data Analyst - Bangalore - Ibm)


24Mar

Business Analyst. Job Openings in Barclays for Business Analyst, this job opened at 24 Mar, 2017. Sufficient technical depth to. Environment as analyst and team member. Discuss designs with Technical / Infrastructure designers and data architects.... ... (Read more about Business Analyst - Pune - Barclays)


23Mar

Sharepoint Support Analyst. Job Openings in Tmf Group for Sharepoint Support Analyst, this job opened at 23 Mar, 2017. Ability to translate business requirements into technical consequences. Good knowledge in supports Internet/Intranet sites built on SharePoint 2013 /2010.... ... (Read more about Sharepoint Support Analyst - - Tmf Group)


20Mar

Application Support Analyst. Job Openings in Jpmorgan Chase for Application Support Analyst, this job opened at 20 Mar, 2017. Application Support analyst. This role will also be expected to provide technical leadership and guidance to support analysts on the L2 Prod Support Team and... ... (Read more about Application Support Analyst - Bangalore - Jpmorgan Chase)