20 Mar

Customer Relationship Manager - Mumbai - Johnson Private Limited

Customer Relationship Manager
Johnson Private Limited
Mumbai MH
20 Mar, 2017 30+ days ago

Johnson Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Customer Relationship Manager jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Johnson Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

In India, Johnson & Johnson operates as a single legal entity and consists of the 3 strategic business units: Consumer Products, Pharmaceuticals and Medical Devices & Diagnostics, which are independently managed and report into their respective Global business segments.

J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women’s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery.

Position Title : Customer Relationship Manager

Role Type : Individual Contributor

Pay Grade: 24

Department Name / Franchise : JNJ Vision Care

Sector: MD
Position Location: Mumbai
Reports to (Title): Regional Sales Manager

Role Overview:

Manage the sales of the top retail outlets and retail accounts having multiple outlets. Do joint planning with the account for quarterly and annual sales brandwise and work closely to deliver the targets. Lead sales growth in a manner consistent with the CREDO, company policy and goals. Has in-depth knowledge customer's needs and sharpened competitive knowledge and market trends. Works with all levels of customer management and develops long-term positive customer relationships, building loyalty and confidence in J&J Vision Care as a preferred supplier. Has the ability to manage the expectations of all the levels of the account from the Top Management / owner till the operational team.

Manage the distributor and ensure the alignment of the distributor and their compliant working with JJVC.

Illustrative Responsibilities:

Sales Turnover

  • Sell JJVC products within the assigned territory
  • Make significant contribution to the development of the region's business plan
  • Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives
  • Anticipate unfavourable variance in sales and provide inputs and follow-up actions to prevent/close the gap
  • Successfully negotiate and close complex deals.
  • Lead in organizing trade displays and Conferences when required.
  • Account Management
  • Conduct SWOT analysis for the accounts responsible
  • Develop/implement sales strategies and plans to achieve sales target
  • Set realistic, attainable sales objectives by account and product group, and by monthly, quarterly, and annual targets
  • In-depth understanding of customer needs to identify growth opportunities
  • Responsible for maintaining/gaining market share in the territories handled as per plans
  • Creatively plan for expansion of challenging territories and conversion of difficult accounts
  • Participate in developing promotional support materials for use during sales calls
  • Has broad understanding of internal organization (J&J) resources, priorities, needs relating to the business operations and achievement of sales plan
  • Has detailed knowledge of sales process and expert selling skills to make effective sales call, to teach others, and to improve on current process
  • Professional Education and Customer relationship
  • Develop and maintain strong relationships with all levels of customers
  • Develop key opinion leaders in the region and make engagement plan with them.
  • Maintain optimum call cycles to build customer relationships.
  • Proactively identify Professional Education needs to develop the awareness level among customers
  • Product and Market knowledge
  • Expert knowledge of product's features, benefits, correct product application and usage, through practical experience, training programs, and learning from key end-users
  • Has thorough information on competitor's structure, culture, manpower, distribution, capabilities and weaknesses
  • Analyze market trends, identify threats and opportunities and recommend and implement strategies and plans to address them
  • Share competitive information and suggestions for countering competitors with colleagues
  • Thorough knowledge of customer's support for competitive products and services and develop plans to differentiate J&J/competitive offerings, to effectively influence customer preference to J&J offerings
  • Expense, Equipment and Samples
  • Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity in assigned territory.
  • Seek prior approval for budget variations
  • Ensure compliance to sample issue and co-ordination guidelines
  • Agree expense budget/guidelines with immediate Manager
  • Plan sample and expense utilization to optimize usage while remaining in budget
  • Self-Development
    a. Identify specific actions to improve job performance in specific areas

    b. Participate in nominated training programs

    c. Active self-learning strategies to maintain knowledge

    d. Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training

    e. Effectively apply new learning on the job

    Corporate Ethics
  • Maintain a responsible and ethical approach while actively pursuing business outcomes
  • Conduct business within ethics and values expressed in Credo

  • Relationship with customers based on high ethical standards

  • Qualifications
    • Graduate with minimum 6+ Years of healthcare sales experience.
    • Experience of professional selling of medical devices is good to have but not a must
    • Should have experience of handling diverse set of customers
    • Distribution management experience is required

    Primary Location
    India-Maharashtra-Greater Mumbai
    Johnson & Johnson Private Limited (8080)
    Job Function
    Selling MD&D
    Requisition ID

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