Product Specialist Technical Support - Mumbai - Agilent
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We are seeking an enthusiastic, people-oriented Technical Support - Product Specialist for Agilent's Chemistries and Supplies Business to demonstrate our LC Columns and Sample Prep Product Portfolio. In this role you will work closely with our sales professionals in an effort to develop customer solutions and drive business. Key responsibilities: - to provide technical and applications assistance in response to customer inquiries for Bio-pharma and Sample prep applications. - Conducting in-house demonstrations to showcase our LC Columns and Sample Prep products for Bio-pharma and Bio-equivalence applications - Assist the sales team in developing end-to-end solutions sales to meet the customer's needs - Providing both pre and post sales application support - Interfacing with customers in problem solving using Agilent products that includes running customer samples and feasibility studies. - Contributing in the development of new applications for the Bio-columns & Sample Prep products to highlight product capabilities and making contributions to recognized scientific forums, including written, oral and poster presentations. - Promoting Agilent's LC Columns products and aiding in the training of Sales Force, as well as evaluating, and providing feedback to management on new products prior to release. - Providing reports on activities in the field on a regular basis to Business Manager and monitors technical trends in the markets we serve. - Preparing and presenting technical seminars to customers, potential customers and works with Agilent's Product Specialists to aid in the development of technical sales strategies.
Ph.D. or Master’s degree in Chemistry or Biology or Biochemistry or equivalent preferred. - 5+ years hands-on experience in the field of Liquid Chromatography and/or Mass Spectrometry - Experience in large molecule applications such as peptide maps, intact protein characterization and/or proteomics desirable. Exposure to chromatographic methods development, protein characterization, proteomics, peptide quantitation and biomarker validation - Industry experience specifically providing pre/post technical support for a sales organization or providing technical seminars to an audience is a plus. - Prior experience supporting method development for large molecule analyses is strongly desired - Excellent verbal, written and presentation communications skills - Strong project management experience skills - Available for flexible work schedule and business up to 30% business travel.