Pspm Analyst Perf Monitorin - Mumbai - Here
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HERE Technologies, the Open Location Platform Company, enables people, enterprises and cities to harness the power of location. By making sense of the world through the lens of location, we empower our customers to achieve better outcomes –
from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit http://360.here.com.
SUMMARY OF JOB
This position is responsible for facilitation of tactical processes at contracted sites and coordinating readiness of outsourced related activities between Project Leaders and Outsourced Production Centers (OPCs). The position will be responsible for performance reporting, analysis and support development of action plans to achieve OPC performance against agreed goals. The role has a dedicated responsibility, for enabling the production project teams, to meet project objectives by ensuring timely deliveries, at required quality, on time and within the prescribed timeframe, funding parameters and resources, supporting and monitoring the execution of tactical processes for contracted sites and coordinating the outsourced related activities between the Project Leaders and Outsource Production Centers (OPCs). The position is located at Navi Mumbai.
Collate data of OPC performance KPI i.e. output, productivity and quality performance on a weekly basis
Ensure accuracy of data for comprehensive dashboards to report performance of KPI’s to management, support a timely Performance Margin calculation as well as accurate performance Scorecards reports
Maintain tracking of OPC technical performance including tracking project progress of alpha/beta/production phase including detailed analytics and share with stakeholders
Collate all potential issues at OPC location that impact project delivery i.e. Attrition, System Infrastructure issues
Support Internal departments for OPC forecast, planning queries
Perform checks on all data sources used for reporting performance to ensure data integrity and consistency
Track Non KPI metrics impacting Supplier performance i.e. Attrition, Training throughput, CSAT etc.
Identify, develop and maintain strong relationship with all stakeholders
Support on dispute with suppliers upon completion and escalate when needed.
Support on creating and updating internal ISO process documentations and/or work instructions.
• Bachelor’s degree (Computer Sciences, Geosciences, Management preferred) or Engineering Diploma (3 years college/polytechnic education)
• Relevant work experience of 4 to 6 years (or equivalent combination of advanced education and relevant work experience).
• Ability to collate data from multiple sources, data norming, and prepare scorecards/reports and dashboards
• Demonstrated aptitude or prior experience in technological working environment
• Good communication skills, including written & presentation
• Detail oriented and with good analytical and problem solving skills
• Understanding of continuous improvement methodology desirable (Lean/Six Sigma)
• Proficiency in MS Word, Excel, Access, PowerPoint, Visio and Project applications
Job : Map Engineering
Schedule : Full-time
Primary Location : Asia-India-Maharashtra-Mumbai IPC-3