Customer Enablement Team Specialist - Bangalore - Ellucian
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Positions will provide support for all Customer Success Enablement team duties, including: troubleshooting issues with Ellucian Support Center and Ellucian Download Center access and navigation, and processing Ellucian HUB single sign on requests for the external okta site.
The positions will be heavily involved in our Data Quality initiative having certain weekly, monthly and-or quarterly reports assigned to them, updating data and coordinating with counterparts on the US team. In addition to the daily data quality tasks, this position will also participate in ad-hoc data projects as required.
Positions will also monitor and provide coverage for the Customer Success Enablement Team pager to notify the on-call ActionLine analysts of critical Cases per our process. Positions may be required to cover the CS Enablement Team pager on US specific holidays not observed in Bangalore.
Candidate should have excellent working skills in Salesforce, Excel and Word and a high level of attention to detail. The ability to work independently is key for this position as well.
Experience with SharePoint and ServiceNow is desired and would be useful as the position grows and assumes more responsibilities.