Associate Vice President Yrs - Hyderabad - Gmr Infrastructure
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Key Performance Indicators
To ensure BE Application writing through a collaborative approach for all categories. Enabling Conducting workshops, group discussions regarding collection of salient points, adherence to GBEM criteria, development of requisite literature, graphics, and pictorial representations.
To ensure BE Results category through taskforce formation & Benchmarking with DIAL and other airports/industries
To ensure effective addressing of OFIs, through conducting Action planning workshop and later conducting periodic reviews with each depts.
No. of OFIs addressed effectively
Spreading BE culture – through campaigning, road shows & successful completion of Kaizens, 5S, Idea factory. R&R activities for above.
No. of CIPs, Kaizens, 5S, Ideas generated / implemented,
Engaging Employees through above activities, formation of BE Brigade or any other forums through innovative way for spreading and encouraging inculcation of best practices
Organizational EE score
Extending above activities to Stakeholders and involve them in BE journey through specially designed events, contests and R&R activities
NO. of events
Facilitation of other Depts / QSD in external forums – award contests and also support to other depts. For their participation
No. of participations
Conducting periodic surveys with Customers (Airlines, Freight Forwarders & Tenants)
Effective surveys & analytics and actionable points
Ensuring structured addressing of observations by AODMs, WAA/Whatsapp / Best Practices to improve Service Quality
Management of the ACI ASQ survey and analysis of the service level parameters for Passengers
improving passenger experience through initiatives
such as ARAT, FGD, Passenger engagement events
ASQ score for individual attributes
Effective management of the Complaint Management System to
bring about process improvements through coordination with
internal and external stakeholder
% of complaints addressed as per timeline
improving the operational efficiency to bring about excellence through improvement in various processes and measurement of various parameters
Process Improvements implemented
Effective Management of ISO / IMS
Timeline adherence –IMS
Plan/ensure trg programs for internal stake Holder. Conduct Trg programs to external stakeholder through RISHTA to create pax friendly culture
% of target audience covered / Effectiveness scores
Enhance knowledge sharing culture through KSS, Chats, Case studies and reuse of organizational Knowledge
% increase in KM participation in various activities like KM portal, KM chats, KSS, Case studies etc
Participation in external forums and competitions to increase brand visibility
No of events participated
Team Management & Development – PMP, Employee Engagement, Employee coaching and development.
Dept. EE Score