20 Mar

Associate Vice President Yrs - Hyderabad - Gmr Infrastructure

Position
Associate Vice President Yrs
Company
Gmr Infrastructure
Location
Hyderabad AP
Opening
20 Mar, 2017 30+ days ago

Gmr Infrastructure as the company that open the jobs vacancy, have some qualification and spesification especially for the Associate Vice President Yrs jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Gmr Infrastructure company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Accountabilities

Key Performance Indicators

To ensure BE Application writing through a collaborative approach for all categories. Enabling Conducting workshops, group discussions regarding collection of salient points, adherence to GBEM criteria, development of requisite literature, graphics, and pictorial representations.

BE score

To ensure BE Results category through taskforce formation & Benchmarking with DIAL and other airports/industries

BE Score

To ensure effective addressing of OFIs, through conducting Action planning workshop and later conducting periodic reviews with each depts.

No. of OFIs addressed effectively

Spreading BE culture – through campaigning, road shows & successful completion of Kaizens, 5S, Idea factory. R&R activities for above.

No. of CIPs, Kaizens, 5S, Ideas generated / implemented,

Engaging Employees through above activities, formation of BE Brigade or any other forums through innovative way for spreading and encouraging inculcation of best practices

Organizational EE score

Extending above activities to Stakeholders and involve them in BE journey through specially designed events, contests and R&R activities

NO. of events

Facilitation of other Depts / QSD in external forums – award contests and also support to other depts. For their participation

No. of participations

Conducting periodic surveys with Customers (Airlines, Freight Forwarders & Tenants)

Effective surveys & analytics and actionable points

Ensuring structured addressing of observations by AODMs, WAA/Whatsapp / Best Practices to improve Service Quality

Service Quality

Management of the ACI ASQ survey and analysis of the service level parameters for Passengers

ASQ Score

improving passenger experience through initiatives

such as ARAT, FGD, Passenger engagement events

ASQ score for individual attributes

Effective management of the Complaint Management System to

bring about process improvements through coordination with

internal and external stakeholder

% of complaints addressed as per timeline

improving the operational efficiency to bring about excellence through improvement in various processes and measurement of various parameters

Process Improvements implemented

Effective Management of ISO / IMS

Timeline adherence –IMS

Plan/ensure trg programs for internal stake Holder. Conduct Trg programs to external stakeholder through RISHTA to create pax friendly culture

% of target audience covered / Effectiveness scores

Enhance knowledge sharing culture through KSS, Chats, Case studies and reuse of organizational Knowledge

% increase in KM participation in various activities like KM portal, KM chats, KSS, Case studies etc

Participation in external forums and competitions to increase brand visibility

No of events participated

Team Management & Development – PMP, Employee Engagement, Employee coaching and development.

Dept. EE Score


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