19 Jun

Administrator Desktop Support - Bangalore - Wipro Ltd

Position
Administrator Desktop Support
Company
Wipro Ltd
Location
Bangalore KA
Opening
19 Jun, 2017 4 days ago

Wipro Ltd as the company that open the jobs vacancy, have some qualification and spesification especially for the Administrator Desktop Support jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Wipro Ltd company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Mandatory Skills: Desktop Support

Desirable Skills: Desktop Imaging

Job Description: Key skills required for the job are:

  • Desktop Support (Mandatory)
  • Desktop Imaging
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents

Minimum work experience: 3 - 5 Years

Roles & Responsibilities: Minimum Experience Required: 3-5 YEARS Mandatory Skills: Desktop Support EUC Admin, Infra Trouble shooting and Operations, Virtualization-VDI, Desktop deployment, Windows OS Support Desirable Skills: Desktop Imaging Language Skills: English Language


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