27 Mar

Manager Operations - - Capgemini

Position
Manager Operations
Company
Capgemini
Location
Opening
27 Mar, 2017 30+ days ago

Capgemini as the company that open the jobs vacancy, have some qualification and spesification especially for the Manager Operations jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Capgemini company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Desired candidate profile

Preferred Professional IT Certifications, such as: ITIL, PMP, etc.Knowledge and experience in cross-functional management methods
and techniquesKnowledge of IT applications, processes, software, and equipmentStrong organizational, presentation, and customer service skillsSkill in strategic planning with an ability to think ahead and
plan over a 6-12 month time spanSkill in planning and preparing written communicationsSkill in leading people and getting results with a strong customer
orientationInterpersonal skills: such as telephony skills, communication
skills, active listening and customer-careAbility to multi-task and adapt to changes quicklyAbility to work in a team and communicate effectivelyService awareness of all organization’s key IT services for which
support is being providedUnderstanding of support tools, techniques, and how technology is
used to provide IT servicesTyping skills to ensure quick and accurate entry of service
request detailsSelf-motivated with the ability to work in a fast moving
environmentPrior experience of managing Global service desk / technical help
desk.Should be ready for 24*7 shifts

Job description

Manage the Service Desk team’s daily activitiesFunction as the customer’s single point-of-contact for problem
identification and resolution for issues that have been escalated by the teamManage the dispatch process of service requests to ensure full
utilization of technical resourcesImprove usage of IT Support resources and increase productivity of
the teamCommunicate with all parties in a constructive manner to guarantee
customer expectations are metMaintain awareness of all outstanding customer pre- and
post-delivery issues and provide status to clients as necessaryPerform customer follow-up to verify final resolution and
determine satisfaction levelInterface with appropriate technical personnel for customer
problems that cannot be resolved effectivelyProvide accurate reports and metrics to company management on the
status and budget of on-going projects and agreementsUnderstand overall service desk objectives, as well as the role
and function of each team memberManage the development of the team by ensuring that daily tasks
and activities are in line with their career interestsAssist the service desk team in design and development tasksContribute to the continuity of computer services by providing the
necessary technical leadershipDrive problem investigations and resolution as requiredEnsuring that risks are identified, communicated, and mitigated
and that services and projects are delivered successfully through to productionDesign and maintain process documentation for the service desk
team


Other Manager Operations Jobs Vacancy

17Jun

Manager Global Business Operations. Job Openings in Capgemini for Manager Global Business Operations, this job opened at 17 Jun, 2017. Global Business OperationsManager – Mumbai. Required skills and Job responsibilities.... ... (Read more about Manager Global Business Operations - Mumbai - Capgemini)


28Jun

State Head Maharashtra Based Pune. Job Openings in Mas Financial Services for State Head Maharashtra Based Pune, this job opened at 28 Jun, 2017. Branch Manager/Regional Manager. Pune Area of Operation :. Entire Maharashtra Product :.... ... (Read more about State Head Maharashtra Based Pune - Pune - Mas Financial Services)


26Jun

Operations Manager. Job Openings in Infosys for Operations Manager, this job opened at 26 Jun, 2017. Company: iBPO Job ID/Ref Code: Inf_EXTERNAL_10026039_1 Skill(s): Project Management, plus team handling. Experience Range: 07-10 years Primary Location: Jaipur... ... (Read more about Operations Manager - Jaipur - Infosys)


29May

Jio Point Manager. Job Openings in Reliance Jio Infocomm Limited for Jio Point Manager, this job opened at 29 May, 2017. Manager Retail Operations & ensure the training to team members &. Monitor & evaluate channel operations & productivity. Develop the market in the territory.... ... (Read more about Jio Point Manager - Dungarpur - Reliance Jio Infocomm Limited)


27May

Associate Manager Product Supply India. Job Openings in Company for Associate Manager Product Supply India, this job opened at 27 May, 2017. Associate Manager - Product Supply (India). The Product Supply function of P&G delivers sustained competitive advantage through Customer service, Quality, Cost... ... (Read more about Associate Manager Product Supply India - - Company)


  • Company: Company
  • Added: 30+ days ago