Customer Success Manager - Bangalore - Informatica
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Our Customer Success team is one of Informatica strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. The Customer Success team is committed to ensuring the successful launch of customer use cases on our Platform and driving future adoption, helping each customer derive as much value as possible from Informatica products.
Informatica is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team of highly skilled support staff based in Bangalore, India.
You will be responsible for elevating the customer support experience within Informaticas products accounts in EMEA/APJ. With an initial focus on on-boarding and launching customer projects, you will then shift to further adoption through additional use cases and development of customer skillsets. As part of this process you will be embedded in the account, familiarizing yourself with the customers organizations and identifying groups, new and existing, who may be in need of additional Informatica products. You will create a strong relationship with IT and Business contacts for these strategic accounts often at executive levels and become their trusted advisor. You will serve as the advocate of the customer to represent their needs with the internal entities of Informatica including Customer Services, Product Development, and Sales. This job will warrant frequent discussions with customers, webinar presentations; customer site visits on a need basis, periodic status reporting on recommendations on show-stopper issues, milestone achievements and ongoing value realization. In addition to this proactive customer management, you will serve as a key contact of point for issues that impact the customers success by effectively fielding and resolving challenges during the product adoption journey.
Our Ideal Candidate
We are looking for a team player who strives for excellence. You must possess excellent communication and customer-relationship skills - responsiveness, sensitivity and diplomacy. You will need to be comfortable working both independently and collaboratively. Your problem-solving skills and technical aptitudes should allow you to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. You must be passionate about delivering high quality service to customers, with focus on continuous improvement.
Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction.
Experience in Account Management and/or Sales with experience working with Fortune 500 clients and agencies with at least 5 to 10 years of experience in managing customers using Enterprise Software
Ability to strategically expand new opportunities within existing accounts, Minimum 7 years relevant work experience in the field of project management, customer service, professional services, consulting.
Expertise and experience dealing with large accounts at the most senior IT and business levels
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
Software experience, preferably SAAS software.
Ability to prioritize, multi-task, and perform effectively under pressure.
Great attitude with the ability to foster a fun, productive working environment
A BSc/MSc (or equivalent) in Computer Science or related technical field.
Informatica offers a competitive compensation package that includes base salary, Bonus, Insurance and more. Our generous benefits vary depending on your geographic work location. Its an exciting time to work at Informatica. You can learn more about our company, our products and our services at www.informatica.com